FAQs
Frequently Asked Questions
Quote and Reservation Questions
- How far in advance do I need to make a reservation?
- How do I cancel a reservation for a full refund?
- How do I change my existing reservation?
Payment
Others
- What types of vehicles available for reservation?
- Do you offer child seat /booster seat rental service?
- Do you provide a wheel chair?
- I may have left something in the vehicle, what should I do?
Resevation Questions
1. How far in advance do I need to make a reservation?
Our availability is changing. We suggest to make reservations as soon as possible.
2. How do I cancel a reservation for a full refund?
For a full refund, we request that you cancel your reservations at least 3 days in advance of your scheduled pick up time in Japan. Please fill out this form to process the cancellation. Any reservations cancelled with less than 2 days' notice, will be charged 100% of the quoted price as cancellation charge.
Cancellation Policy (Timeline based on Japan Standard Time)
| Up to 3 days prior to the date of travel | No cancellation fee |
|---|---|
| The day before the date of travel | 100% of the quoted price and charges |
| On the date of travel | 100% of the quoted price and charges |
| Cancellation without notice (No-show) | 100% of the quoted price and charges |
3. How do I change my existing reservation?
If you would like to make a change to your existing reservation, please notify us at least 3 days in advance of your scheduled pick up time in Japan Standard Time via this form. We will not be able to accommodate any changes for the last minute reservation made within 2 days of the date of travel.
Payment
1. Can I pay in cash?
Yes, You can.
2. Does the fare include tax, tolls and parking fee?
Yes, it does.
Others
1. What types of vehicles available for reservation?
Please refer to our fleet page.
2. Do you offer child seat /booster seat rental service?
Unfortunately, we don't offer any type of child seat.
3. Do you provide a wheel chair?
No. we don't.
4. I may have left something in the vehicle, what should I do?
As a courtesy to our clients, we will make best efforts to locate your misplaced items. However, We are not responsible for any items left in the vehicle. Please be sure to inspect your belongings before dismissing your driver. If an item is found, we can ship it to you at your own expense.